How to transfer the monthly rent?
If you have a Dutch bank account, the rent will be automatically deducted on the first working day of every month. In case you did not open a Dutch account yet, we advise you to do so as soon as possible once you received your DigiD. For the short period you may not have a Dutch bank account yet, please transfer the rent to Rika-Lucia Living RA, NL18 ABNA 0818 9235 12 (BIC/ SWIFT code: ABNANL2A) before the first of every month.
Housing Allowance/Rent Benefit
You may qualify for a rent benefit up to € 195,- per month. You can check and ask www.belastingdienst.nl
The following amounts apply to Stadhuisplein, Lucia Living (see the screenshot);
- Kale huur € 405,-
- Schoonmaak algemene ruimtes € 12,-
- Nutsverbruik algemene ruimtes € 7,-
- Huismeesterkosten € 0,-
- Kosten dienst en recreatieruimte € 0,-
- Overige servicekosten niet invullen bij de belastingdienst
- You can apply for rent benefit for 2019 until September 1, 2020.
Remission waste taxes
Remission waste taxes
The municipality of Rotterdam will charge you for waste taxes. You might apply for remission/waiver for this. There are two options to apply for remission/waiver:
- Go to the website https://www.rotterdam.nl/loket/kwijtschelding/ and click on orange the button ‘Kwijtschelding aanvragen’. You’ll need a Digid login for this.
- Download this form: https://www.rotterdam.nl/loket/documentenkcc/formkwijtschelding.pdf
How to Unclog Your Drain
- Pour a pot of boiling hot water down your drain.
- Dump in about 1/2 c. baking soda. Let that sit for a few minutes.
- Then, pour a mixture of 1 c. vinegar and 1. c very hot water down on top of the baking soda.
- Cover with a drain plug (to keep the reaction down below the drain surface) if you have one and let it sit for 5-10 minutes.
- Flush one more time with a pot of boiling water.
If this doesn’t work send an mail to firstname.lastname@example.org
I have to repaint the wall in my apartment. What colour do I need to buy?
The colour you need is ‘RAL9010 mat’
What is my exact address?
Stadhuisplein (number on page 2 of your contract, don’t forget to add your apartment number).
Two wifi connections:
SSID: LUCIA WiFi
SSID: LUCIA24 WiFi
When you have problems with the WIFI please contact 010-3102505
I moved from the Lucia building
Don’t forget to inform the municipality when you moved out of the Lucia building:
The municipality is very strict with parked bikes around Stadhuisplein. They will remove your bike if it
has not been stored the right way. Additionally, you should try to prevent your bike from being
stolen. Store your bike in the bike shed in the basement. Make sure you store your bike in the racks
so everyone has a spot to store his or her bike.
I lost my keys or locked myself out, now what?
Mid/End of September we will ask you to form keybuddies with your fellow students. You can choose two buddies who will have access to your room. When you have lost your key, you can just contact your buddies to open up your room.
The night guard can grand you access to your room. However we prefer the keybuddy method above.
External key service
The external key service can be reached on 085-0660950 (on weekdays after 16:00 and in the weekends all day). However, be aware that you will have to pay for that service. The exact amounts for the service will vary in relation to the time and day you need the service. It might cost you around €150,- in call fees and hourly rates on a Sunday evening but could cost you €70,- on a Tuesday afternoon. Please, take measures like assigning a key buddy to avoid any costs related to opening your door when locking yourself out.
You may not use the common rooms for a party without prior clearance from both EUC(whereas the
common rooms are property of EUC) and Wolf Huisvestingsgroep. Act responsibly when having a
drink with a shared dinner, movie nights or game competitions etcetera (do not leave – empty nor
full – bottles and cans of alcoholic drinks laying around).
You can ask the security to borrow one of our vacuum cleaners. Make sure you bring it back within 24h.
To keep the sunlight out of your apartment your apartment is equipped with blinds. Please make
sure to handle them with care. Be aware that you have a lot of neighbours around you and close the
blinds for privacy if necessary.
At the St. Luciastraat side there are containers for garbage disposal. Please make sure to only put
your trash in the disposal to prevent the building from having rats and let us have a clean building
with each other. In case we find out that you leave your trash somewhere else we will have to charge
you with at least a fine of €50,-. Please note that there are cameras inside the building.
Unfortunately the closest garbage disposals to not allow you to separate your waste. The municipality is aware of this and has plans to add more containers however it is still vague when exactly this will happen.
If you do want to separate your waste, we encourage you to walk down de Lijnbaan to dispose your garbage
Smoking is not permitted in the building (and that includes your room). If you want to have a smoke
you will have to do so outside. Smoking inside is risking a fine up to €200,- due to the health and
safety risks and moreover causing unnecessary smells that could hinder other and future tenants.
Your cooking plate is a ceramic one. Be aware that not every pan is working ceramic. If you want to
keep your cooking plate clean, it should be done with Cerafix or HG cleaning agent. It is important to
clean the plate regularly. If you did not clean it often enough, you can still clean it using a special
glass scraper and intensive cooking plate cleaning agent for ceramic cookers (this is not for daily
What is the size of the bed?
1,4 x 2 meter
What is the energy index of my apartment?
For how long can I stay?
The room is for your first year at the EUR only, from august 15th 2018 till august 13th 2019.
Where can I download my contract?
To access your signed contract, payment and contact details log in to the website www.wolfhuisvestingsgroep.nl with the email address that you use to communicate with us. If it is your first visit, you can set your password by clicking on ‘wachtwoord vergeten’. You will then receive an email with your password (keep an eye on your spam box in case you don’t see the email directly after requested).
Where is the CCTV in Lucia used for?
Camera surveillance Lucia Living
- 24/7 camera surveillance is used for monitoring.
- Camera surveillance and video recording can be used to protect persons and property. The use of camera surveillance at Lucia Living is indicated by stickers and signs on the building.
- The aim of the camera surveillance is both preventive and repressive, but also for monitoring purposes. This means that an imminent incident or contingency can be observed from the observation post. The preventive effect is mainly achieved because potential perpetrators are aware of the monitoring and realise that the camera images can be used as evidence afterwards. Another goal of camera surveillance is to increase the sense of security.
- The retention period of the camera images is a maximum of 4 – 6 weeks.
- Camera suveillance will be viewed by Wolf Huisvestingsgroep when necessary.
How to open a Dutch bank account
For EU students:
The bank ‘Bunq’ is only bank we know of that makes it possible to open a Dutch bank account before you live here. They need your ‘Burgerservicenummer’ (BSN) within 90 days after your application. (Other banks need your BSN in advance).
The application form you can find below:
If you prefer to open a bank account of another bank (for example Triodos or ABN AMRO), make sure you do so as soon as possible (no later then august 20th, one week after your arrival at Rotterdam) .
For non-EU students:
Open a Dutch bank account as soon as possible (for example Triodos or ABN AMRO). Make sure you do so no later then august 20th, one week after your arrival at Rotterdam. You will need a ‘Burgerservicenummer (BSN)’. To get one, you will need to register at the municipality of Rotterdam.
For all students, Dutch, EU and non EU, register at the municipality of Rotterdam (also to get your ‘Burgerservicenummer’ (BSN)
To register, go to https://www.rotterdam.nl/loket/verhuizen-naar-rotterdam/ . You could also go to their office. You will need your rental agreement.
Download your rental agreement
You can download this by logging in at https://admin.thewolf.nl
If your question is not in the FAQ, please send us an email, email@example.com
come by during contact hours, every Tuesday from 09:00 till 11:00 at Lucia.
In case of an emergency: 010-3100200